Revelation cloud 2022

For a quick tour of the updates, click here.

March 2022 update (version 22.3)

What's New
New Features
Power Automate Connector	Introducing our latest Microsoft 365 Connector; enabling further automation between Microsoft 365 & Revelation helpdesk. Using the new connector, you can create automations within Revelation based on external event triggers and vice versa.
Ability to "Like" Action Notes	You now have the ability to "like" an action note. It can alert the author of the action note in the Messages & Likes area.
Email Auto-Reminder	- You can now tie an auto-reminder to any ticket based on its status. This feature uses the existing email template feature. - You can select the reminder intervals and number of reminders you want to send.
Enhancements
Ticket Hierarchy Enhancements	We have added further functionality to Ticket Hierarchy feature set.. You will now be prompted to can cascades changes made to Parent tickets, across all associated Child tickets. This includes updates to ticket status, ticket type, and ticket priority. to Child Tickets, from the Parent ticket, such as Status, type, and priority. You now have the ability to send an email from a Parent Ticket to all attached Child tickets. We have also added a new homepage filter to quickly filter tickets that are normal, parent, of by any combination.
Homepage Context Menu Enhancements	You can now edit a ticket directly from the homepage. You can now update the ticket type with our new flyout control that has been implemented system wide.
Enhancement to Ticket Merging	Now, when you merge tickets, you will be able to view the actions of the pre-merged tickets, inside the new ticket, for added transparency and reference
Private Note Customization	You now have the ability to customize the color of Private action notes within a ticket.
Self Service: Quick Ticket Enhancement	Quick tickets you exposed to the Self Service Interface will now be automatically sub-categorized based on your existing Ticket Template Types, offering a more organized layout for your end users.
Email Parser Enhancements	When creating new parsing rules, you can now copy an existing rule, and make edits or adjustments as needed. You now have the ability to add parser emails as attachments to a ticket Ignore rule has been added as a rule type to prevent unwanted email from being processed by the email parser. These rules will be always be evaluated & run first.
Schedule Searches and Reports Enhancements	You now have the ability to unsubscribe from schedule searches and reports.