When active in the Admin area, users are able to add attachments to the Add Initial Action area when logging a new ticket.
Add an Attachment to a New Ticket:
- Select the Attachments tab from the lefthand ticket menu. Drag the desired file from your computer into the window to attach it to the specific ticket. You can also click on the Select Files... button to browse your computer for the file to attach.
- Add as many attachments as required. Note: The number, size and type of file may be limited by your Administrator.
Add an Attachment to an Existing Ticket:
- Click on the Add Action icon within the ticket toolbar. Use the Attach button, identified below, to select the desired file to upload into the ticket. Add action description as necessary and click Save.
