If you support other organizations or external Clients, then you would typically only want to Sync your helpdesk staff and not the end users in Revelation.
- Create a new Azure group for all your help desk staff and call it “Help desk Staff”. Create a new Rule in Office 365 True-Sync and add the “Help desk Staff” group in the first step.
- The User Settings would typically be the same as for the support staff settings setup for an internal organization (see here) and the Attribute Mappings should be set to “Use System Default”
