Closed Status Types

Default status will have a D in a circle in front of them.

Add New Closed Status

Click on the New button
Name the status type
Provide an Alias (short name) for the status type
If the status type is to be active, ensure the Active box is checked
- If status type is to be inactive, ensure Active box is unchecked
- An Inactive Status will show at the bottom of the list, grayed out and in italics
Select the Status Type ( Closed)
- If selecting Status should automatically add time to the ticket, check the Can add time to Ticket: box
- If the ticket should reopen if there is a new Action added via email, etc.
  - Action Type - Select the type of action which will take the ticket off Closed- either an End User Action Only, or an action added by either an End User or Support Staff.
Select the Status Type (Closed)
Select an option from Team Visibility, or Check All in the drop down to have all teams see the status
Click on the Save icon, or if you don't want to save the status, click on the Cancel icon

If a status has Team Visibility options selected, you will see an icon in front of the status. When you roll over it with your mouse, the teams will be visible.

Change the Default Closed Status

Select the appropriate status from the drop down at the top of the screen
The Default icon will move to the new Default status.
- This change takes effect immediately

Turn Closed Status Inactive

Click on the pencil icon to the right of the status you wish to change
Uncheck the Active box
Click on the Save icon or, if you don't want to keep the change, click on the Cancel icon

Delete Closed Status

Click on the red X to the right of the status you wish to delete
You will get a warning message - if you wish to delete, click OK, if not, click Cancel