AI Edit

With Rai's AI Edit feature, you can quickly rewrite your action notes or messages to match your desired tone and length — all without leaving your ticket or compromising data security. Just like AI Assist, all AI Edit processing happens within your own Azure AI tenant, ensuring your ticket data never leaves your secure Microsoft 365 environment.

Whether you need professional polish, brevity, or a friendlier tone, Rai makes it easy to get there — instantly and securely. Check out the example below.

Using Professional tone

Using Concise tone

Using Friendly tone