Interface

 From the main page, you will see either a Splash Screen, with shortcuts to various areas of Revelation helpdesk, or your home page (either the Grid View or the Splash Screen). The initial view will be set by your Support Company or IT Department.

 

Along the top of the screen are the following:

 

Your Photo

Click the down arrow to open your drop-down menu, which includes "My Account" (to see your User Information) and Help (this help guide).

Within "My Account", you will be able to edit some or all of your information, including phone numbers, titles, etc.

If your Support Company or IT Department has activated Single Sign On, you'll be able to set up your account details for a Microsoft Business account (Office 365), Facebook or Google+.

 

When you click on the option, you'll see the following where you can add your details:

 

 

Log out of Revelation

Buttons

Your support company choose which options you can see. They may include the following:

  • Home - your home page
  • New Ticket - allows Users to log a ticket for themselves; Administrators may log a ticket for anyone within the organization
  • Slices - A dashboard view of statistics, etc. regarding your company's tickets.
  • CSAT - Review customer satisfaction responses and see how you have ranked the service on completed tickets. (Administrators will be able to see not only their rankings, but those of all users.)
  • Search - Search open and closed tickets in the system. Administrators may search for tickets for all users. Users may search only for their own tickets.
  • Knowledgebase - If available from your provider, a knowledge base of articles on common issues.
  • Reports - Available only to Administrators when there are published reports available
  • End Users - Available only to Administrators to search or add users to the system

 

NOTE: Above screenshot shows Revelation in Dark Mode. If enabled by your System Administrator, you can adjust your homepage view via the Homepage settings menu.

 

Splash Screen

Home Page Views

Message Feed

Home Page Grid

Slices

 

Note: The initial view of your home page will be set by your Support Company or IT Department.