If your provider has activated it, you will see a button on in the Navigation area at the top of the screen for Assets.

 

This dashboard provides the information on assets your help desk has a record of in their system. By clicking on any of the boxes, you will see a secondary button to view the listed assets in a Search screen.

You will also see an indicator if there are any open tickets against the devices. Again, you will be able to click on the Open Ticket indicator to go to the Search screen.

If you have multiple locations, and are authorized to see them, you can use the drop downs at the top of the screen to filter by your Region or Location.

Logging a New Ticket against an Asset

Note: This feature may not be available to you, and is based on the permissions given to you by your provider in the admin section.

In the Search screen, select an available asset by clicking the box to the left of the asset. It will display the number of assets selected.

You may select more than one available asset to log a ticket against (subject to available assets).

Then, click on the Bulk log ticket icon.

You will then be brought to a Log a New Ticket screen. The available asset will now be linked to the new ticket you are logging. Other available assets (if applicable) will be displayed by clicking the Linked Asset drop down.

Add a Description, and click Log.

Reassigning an Asset

Note: This feature may not be available to you, and is based on the permissions given to you by your provider in the admin section.

In Asset information, click on the office, end user, or owner (depending on the access provided) and a drop down will display, allowing you to reassign the available asset. Click Save.