Once your ticket is logged, you can add Action Notes to provide additional information to your help desk, or to respond to queries from your help desk on the ticket.
By clicking on the blue Add Action button, you will open blank note. Simply type the information in this area you want the help desk to have. If there is an attachment, add it to the box at the bottom left.
To save the note, click the Save button in the lower right.
To cancel the note, click the red Cancel button at the top right.