---
title: "User Fynd"
id: "user-fynd-admin-area"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/user-fynd-admin-area"
updated: 2025-10-10T21:39:49Z
---

# User Fynd

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)

[End User Selection Method](/articles/revelation-server-help-2026/user-fynd-admin-area/a/EndUser_Selection)
 
[Add Fields](/articles/revelation-server-help-2026/user-fynd-admin-area/a/Add)
 
[Remove Fields](/articles/revelation-server-help-2026/user-fynd-admin-area/a/Remove)
 
[Change Search Field Order](/articles/revelation-server-help-2026/user-fynd-admin-area/a/Change)

Used to help log a ticket, Revelation allows you to search for a contact using up to 10 separate fields, including first name, last name, phone number, location, title, and as always, contact’s first and/or last name. User Fynd is enabled by default in Revelation. If you do not wish to use it, a Super Admin must disable it here.

Note:Some options not available in Core.
 
![](/resources/Storage/revelation-server-help-2026/user-fynd-admin-area/user-fynd-admin-area-2025-09-09.png)

## End User Selection Method
 
Select the radio button to have users select from the Client, then the End User, or the User Fynd - Type to Search (ships as default).
 
## Add Fields
 
There are up to 19 fields available from which to choose the search fields for User Fynd. The following will be pre-populated as the default:
 
* First Name
* Last Name
* Client
* Location
* Primary Email
* User Name

Any of these can be deselected or the order rearranged at any time.
 
To add a field to the Active search Fields:

* Click on the field from either End User Fields or Asset Fields (if enabled)
* Use the '**To Right'** arrow to move the selected item to the Active Search Fields column. You can also click and drag the item to the Active Search Field column.
* Remember to click the Save icon at the top of the page to keep your changes or navigate away from the page to cancel the changes.

![](/resources/Storage/revelation-server-help-2026/Content/ticket%20settings%20user%20fynd%20labeled%20arrows.png)
 
## Remove Fields
 
To remove a field from Active Search Fields

* Highlight the item to be removed
* Either click on the '**To Left**' arrow from the appropriate column (End User or Asset Fields). You can also click and drag it back to the appropriate column.
* Remember to click the Save icon at the top of the page to keep your changes or navigate away from the page to cancel the changes.

## Change Search Field Order
 
The order in the Active Search Fields will determine how Revelation searches for the information. To change the Search order:

* Click on the item you wish to move
* Use the Up and Down arrows or drag the item to the position on the list
* Remember to click the Save icon at the top of the page to keep your changes or navigate away from the page to cancel the changes.

 ![](/resources/Storage/revelation-server-help-2026/user-fynd-admin-area/user-fynd-admin-area-2025-09-09-1.png)