---
title: "Ticket Type Level"
id: "ticket-type-level"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/ticket-type-level"
updated: 2025-10-10T21:40:34Z
---

# Ticket Type Level

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)

Ticket Types can be extended to four levels. Keep your current setup without any issue or choose to get even more granular in your reporting on Tickets.

![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Type%20Level.png)
 
If Setting of Ticket Types is Disabled, Ticket Types and Sub Types will not be visible when you log a new Ticket. If it is disabled, but was previously enabled, it will remove all Ticket Type levels from active tickets.
 
## Caution:
 
* Deleting a ticket type versus inactivating – If there are tickets logged against the ticket type or sub type, the type cannot be deleted and will be made inactive
* When enabled, tickets require a ticket type and sub type – ticket types must have at least one sub type. Otherwise it cannot be used
* Depending on the Required to setting, a ticket **cannot** be logged or closed without assigning a ticket type and sub type

## Customization
 
If you wish to change Ticket Type to Category and the sub types to Sub Category or anything else, go to [System Phrases](/articles/revelation-server-help-2026/system-phrases) and edit the titles there.

![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Type-customization.png)
 
## Required to
 
The radio buttons allow you to choose if a Ticket Type is required when a ticket is logged, or when closing a ticket. If the user attempts to complete the function without Type/Subtype set, a warning will appear.

![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Type%20warning.png)