---
title: "Ticket Settings"
id: "ticket-settings"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/ticket-settings"
updated: 2025-10-10T21:39:22Z
---

# Ticket Settings

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)
 
From this area, Super Admins can set up the following items for Revelation:

| <ul style="list-style: disc;"> <li class="p" value="1"> <p>Configuration</p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/ticket-configuration" onclick="return n(&#39;!revelation-server-help-2026/ticket-configuration&#39;,this);">Ticket Configuration</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/print-layout" onclick="return n(&#39;!revelation-server-help-2026/print-layout&#39;,this);">Print Layout</a> </p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/action-note-configuration" onclick="return n(&#39;!revelation-server-help-2026/action-note-configuration&#39;,this);">Action Note Configuration</a> </p> </li> <li class="p" value="4"> <p><a href="/articles/revelation-server-help-2026/quick-notes" onclick="return n(&#39;!revelation-server-help-2026/quick-notes&#39;,this);">Quick Notes</a>^</p> </li> <li class="p" value="5"> <p><a href="/articles/revelation-server-help-2026/system-action-notes" onclick="return n(&#39;!revelation-server-help-2026/system-action-notes&#39;,this);">System Action Notes</a> </p> </li> <li class="p" value="6"> <p><a href="/articles/revelation-server-help-2026/external-links" onclick="return n(&#39;!revelation-server-help-2026/external-links&#39;,this);">External Links</a> </p> </li> <li class="p" value="7"> <p><a href="/articles/revelation-server-help-2026/mapping" onclick="return n(&#39;!revelation-server-help-2026/mapping&#39;,this);">Mapping</a>^</p> </li> <li class="p" value="8"> <p><a href="/articles/revelation-server-help-2026/pin-dock" onclick="return n(&#39;!revelation-server-help-2026/pin-dock&#39;,this);">Pin Dock</a>^</p> </li> <li class="p" value="9"><a href="/articles/revelation-server-help-2026/tagging-admin" onclick="return n(&#39;!revelation-server-help-2026/tagging-admin&#39;,this);">@Tagging</a> </li> <li class="p" value="10"><a href="/articles/revelation-server-help-2026/ticket-details-configuration" onclick="return n(&#39;!revelation-server-help-2026/ticket-details-configuration&#39;,this);">Ticket Details</a> </li> </ul> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/ticket-types" onclick="return n(&#39;!revelation-server-help-2026/ticket-types&#39;,this);">Types</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/ticket-type-level" onclick="return n(&#39;!revelation-server-help-2026/ticket-type-level&#39;,this);">Type Level</a> </p> </li> <li class="p" value="2"> <p><a href="/smart/project-imported-manual3-draft/manage-ticket-types" target="_top">Manage Types</a> </p> </li> </ul> </li> </ul> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/ticket-status" onclick="return n(&#39;!revelation-server-help-2026/ticket-status&#39;,this);">Status</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/open-status-types" onclick="return n(&#39;!revelation-server-help-2026/open-status-types&#39;,this);">Open Status Types</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/on-hold-status-types" onclick="return n(&#39;!revelation-server-help-2026/on-hold-status-types&#39;,this);">On Hold Status Types</a> </p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/closed-status-types" onclick="return n(&#39;!revelation-server-help-2026/closed-status-types&#39;,this);">Closed Status Types</a> </p> </li> </ul> </li> </ul> | <ul style="list-style: disc;"> <li style="list-style: none;display: inline;">&#160;</li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/knowledgebase" onclick="return n(&#39;!revelation-server-help-2026/knowledgebase&#39;,this);">Knowledgebase</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/show-kbase-in-nav" onclick="return n(&#39;!revelation-server-help-2026/show-kbase-in-nav&#39;,this);">Knowledgebase Settings</a> </p> </li> </ul> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/user-fynd-admin-area" onclick="return n(&#39;!revelation-server-help-2026/user-fynd-admin-area&#39;,this);">User Fynd</a><span style="vertical-align: Super;font-size: 8pt;">tm</span> </p> </li> </ul> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/homepage-views" onclick="return n(&#39;!revelation-server-help-2026/homepage-views&#39;,this);">Homepage Views</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/multi-edit-settings" onclick="return n(&#39;!revelation-server-help-2026/multi-edit-settings&#39;,this);">Multi Edit Settings</a>^</p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/template-types" onclick="return n(&#39;!revelation-server-help-2026/template-types&#39;,this);">Templates</a>^</p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/settings-templates" onclick="return n(&#39;!revelation-server-help-2026/settings-templates&#39;,this);">Template Settings</a>^</p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/template-types" onclick="return n(&#39;!revelation-server-help-2026/template-types&#39;,this);">Template Types</a>^</p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/manage-ticket-templates" onclick="return n(&#39;!revelation-server-help-2026/manage-ticket-templates&#39;,this);">Manage Templates</a> </p> </li> </ul> </li> <li class="p" value="4"> <p><a href="/articles/revelation-server-help-2026/workflow" onclick="return n(&#39;!revelation-server-help-2026/workflow&#39;,this);">Workflow</a>^</p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/workflow-settings" onclick="return n(&#39;!revelation-server-help-2026/workflow-settings&#39;,this);">Workflow Settings</a>^</p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/workflow-types" onclick="return n(&#39;!revelation-server-help-2026/workflow-types&#39;,this);">Workflow Types</a>^</p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/manage-workflows" onclick="return n(&#39;!revelation-server-help-2026/manage-workflows&#39;,this);">Manage Workflows</a>^</p> </li> </ul> </li> </ul> |
| --- | --- |
|  |  |

Regular Admins can see the Ticket Type area for Ticket Type Level and Manage Ticket Types.

^Option is not available in Core version.