---
title: "Splitting Actions into a New Ticket"
id: "splitting-tickets"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/splitting-tickets"
updated: 2025-10-10T21:40:49Z
---

# Splitting Actions into a New Ticket

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)

There will be times when an action note has been added to the wrong ticket, or needs to be broken out to a new ticket. Revelation helpdesk allows you to do both. This page will show you how to split actions to a new ticket. To move the actions into an existing ticket, click [here](/articles/revelation-server-help-2026/moving-actions). Configuration of this feature is set in the Admin area.

**Note:** You will only be able to move actual action notes. You will not be able to move [System Actions](/articles/revelation-server-help-2026/system-action-notes).

To split an action into a new ticket:

* Open the ticket with the action note to be moved to a new ticket
* Check the notes which need to be moved
* Use the drop-down menu from the Ticket Toolbar to select **Split into new Ticket**

![](/resources/Storage/revelation-server-help-2026/imported-manual3-draft-publication/Content/Editing%20Tickets%20%28move%20actions%20-%20split%20into%20new%20ticket%20-%20button%20ID%29.png)

* A new log a ticket screen will pop up.
* Create as you would any new ticket and click Log

You will save the item as a new ticket. The action note which was moved will carry over the same time and any attachments.