@Tagging allows users to tag other users in the system within a ticket to notify them of information, or to add them to the ticket. The user being tagged will be notified via the Message Feed, the Activity Feed and/or by email they have been tagged to a particular ticket. The options are set in the Admin area.
To tag someone:
- Open the ticket you wish to share with the person.
- Click on the Add Action button to create a new action note.
- Type "@" and then begin typing the user's name. A list of existing staff entered in Revelation will begin populating.
- Select the user from the options. Their name will populate in the action note in brackets.
- Complete the information in the action note and click Save.
The notification, including the message and ticket number, will appear in the user's Message Feed and Activity Feed. They will also receive an email if that feature is enabled. Clicking on the ticket number link will open up the ticket on their screen.
 |
After someone has been tagged, the notation will be highlighted in the ticket notes.