---
title: "Setting Up Help Desk Staff"
id: "setting-up-helpdesk-staff"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/setting-up-helpdesk-staff"
updated: 2025-10-10T21:38:23Z
---

# Setting Up Help Desk Staff

![](/resources/Storage/revelation-server-help-2026/Buttons-prime-gameplan.jpg)
 
Your help desk staff should be in a separate group in your AD.

These users are your internal licensed help desk staff who will create / respond to and monitor tickets on your help desk.

Create a New Rule and add this groups – in this example they are in a group called “Information Technology”.

![](/resources/Storage/revelation-server-help-2026/Content/Resources/Images/Azure%20Setup%20Best%20Practices%20Clean-for%20review/Setting%20Up%20Helpdesk%20Staff_557x399.png)