---
title: "Priority"
id: "priority"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/priority"
updated: 2025-10-10T21:40:15Z
---

# Priority

![](/resources/Storage/revelation-server-help-2026/Buttons-select-prime-gameplan.jpg)
 
Revelation has the ability to rename or phrase priorities. The Classic High/Normal/Low can be renamed to match your company's standards.

The system supports a minimum of three (3) and up to a maximum of nine (9) System Priorities per Priority Set; with the sets assigned on a per project basis. One project can have the traditional High/Normal/Low priority, while another project can have Level 1/Level 2/Level 3, etc. Revelation ships with a default Systems Priories set, with High/Normal/Low priorities set.

A default priority can be auto assigned on Log A Ticket, and can be set at a project level. The Default on one project may be different to the default on another project for the same client.

Super Administrators can set the following from this area:

* [Manage Priorities](/articles/revelation-server-help-2026/manage-priorities)
* [Priority Sets](/articles/revelation-server-help-2026/priority-sets)
* [SLA Time](/articles/revelation-server-help-2026/sla-time)