---
title: "Live Tickets View"
id: "live-tickets-view"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/live-tickets-view"
updated: 2025-10-10T21:39:57Z
---

# Live Tickets View

![](/resources/Storage/revelation-server-help-2026/Buttons-select-prime-gameplan.jpg)

The Live Tickets View allows you to see what tickets are currently being worked in real time within the [Ticket Manager.](/articles/revelation-server-help-2026/ticket-manager)
 
![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28live%20tickets%20view%20-%20labeled%29.png)

You can arrange the ticket view by **Support Staff**, **Queues**, or **Teams**. Above the tickets displayed, it will indicate a number of Total Tickets Selected by your Ticket Monitor settings; and total number of staff currently viewing Tickets.
 
![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28ticket%20monitor%20sorting%20window%29.png) ![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28live%20view%20with%20total%20staff%20viewing%20visible%29.png)

Under **Options**, you may choose how you'd prefer to group the tickets to view:
 
![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28live%20view%20grouping%20options%29.png)

You may also select **Show non-viewed**; which will display tickets in your ticket monitor not currently being viewed/worked on; with their current SLA status indicated by their color.
 
![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28live%20tickets%20view%20-%20non-viewed%20labels%29.png)

By **scrolling over** a ticket, it will provide a quick view of the ticket details:
 
![](/resources/Storage/revelation-server-help-2026/Content/Ticket%20Manager%20%28live%20tickets%20view%20-%20hover%20over%20ticket%20info%29.png)

By **right clicking** on the ticket, it will allow you to make changes to the ticket with various options;
 
such as Changing the status, joining the ticket, reassigning the ticket, etc.

![](/resources/Storage/revelation-server-help-2026/Content/Live%20Ticket%20View%20-%20Right%20Click%20on%20Ticket%202020.png)