---
title: "Helpdesk Set Up"
id: "helpdesk-set-up"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/helpdesk-set-up"
updated: 2025-10-10T21:40:38Z
---

# Helpdesk Set Up

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)
 
From this area, you can set up the following items for Revelation:

![](/resources/Storage/revelation-server-help-2026/Content/Helpdesk%20setup%20tabs%2017-12_938x311.png)

| <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/work-hours" onclick="return n(&#39;!revelation-server-help-2026/work-hours&#39;,this);">Work Hours</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/work-hours" onclick="return n(&#39;!revelation-server-help-2026/work-hours&#39;,this);">Working Hours</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/holidays" onclick="return n(&#39;!revelation-server-help-2026/holidays&#39;,this);">Holidays</a> </p> </li> </ul> </li> <li class="p" value="2"><a href="/articles/revelation-server-help-2026/security" onclick="return n(&#39;!revelation-server-help-2026/security&#39;,this);">Security</a> <ul style="list-style: disc;"> <li class="p" value="1"><a href="/articles/revelation-server-help-2026/manage-teams" onclick="return n(&#39;!revelation-server-help-2026/manage-teams&#39;,this);">Manage Teams</a> </li> <li class="p" value="2"><a href="/articles/revelation-server-help-2026/manage-roles" onclick="return n(&#39;!revelation-server-help-2026/manage-roles&#39;,this);">Manage Roles</a> </li> <li class="p" value="3"><a href="/articles/revelation-server-help-2026/team-control-panel" onclick="return n(&#39;!revelation-server-help-2026/team-control-panel&#39;,this);">Team Control Panel</a> </li> <li class="p" value="4"><a href="/articles/revelation-server-help-2026/permissions" onclick="return n(&#39;!revelation-server-help-2026/permissions&#39;,this);">Permissions</a> </li> <li class="p" value="5"><a href="/articles/revelation-server-help-2026/ticket-access-control" onclick="return n(&#39;!revelation-server-help-2026/ticket-access-control&#39;,this);">Ticket Access Control</a> </li> <li class="p" value="6"><a href="/articles/revelation-server-help-2026/manage-staff-costs" onclick="return n(&#39;!revelation-server-help-2026/manage-staff-costs&#39;,this);">Manage Staff Costs</a> </li> </ul> </li> </ul> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/system-options" onclick="return n(&#39;!revelation-server-help-2026/system-options&#39;,this);">System Options</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/login" onclick="return n(&#39;!revelation-server-help-2026/login&#39;,this);">Login</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/spell-checker" onclick="return n(&#39;!revelation-server-help-2026/spell-checker&#39;,this);">Spell Checker</a> </p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/report-views" onclick="return n(&#39;!revelation-server-help-2026/report-views&#39;,this);">Report Views</a> </p> </li> <li class="p" value="4"> <p><a href="/articles/revelation-server-help-2026/interface-options" onclick="return n(&#39;!revelation-server-help-2026/interface-options&#39;,this);">Interface Options</a> </p> </li> <li class="p" value="5"> <p><a href="/articles/revelation-server-help-2026/scheduled-events" onclick="return n(&#39;!revelation-server-help-2026/scheduled-events&#39;,this);">Scheduled Events</a> </p> </li> <li class="p" value="6"> <p><a href="/articles/revelation-server-help-2026/system-phrases" onclick="return n(&#39;!revelation-server-help-2026/system-phrases&#39;,this);">System Phrases</a> </p> </li> <li class="p" value="7"> <p><a href="/articles/revelation-server-help-2026/asset-phrases" onclick="return n(&#39;!revelation-server-help-2026/asset-phrases&#39;,this);">Asset Phrases</a> </p> </li> <li class="p" value="8"> <p><a href="/articles/revelation-server-help-2026/user-phrases" onclick="return n(&#39;!revelation-server-help-2026/user-phrases&#39;,this);">User Phrases</a> </p> </li> <li class="p" value="9"> <p><a href="/articles/revelation-server-help-2026/timesheet-view" onclick="return n(&#39;!revelation-server-help-2026/timesheet-view&#39;,this);">Timesheet View</a> </p> </li> <li class="p" value="10"> <p><a href="/smart/project-imported-manual3-draft/web-service" target="_top">Web Service</a> </p> </li> <li class="p" value="11"> <p><a href="/articles/revelation-server-help-2026/your-notifications" onclick="return n(&#39;!revelation-server-help-2026/your-notifications&#39;,this);">Message Feed</a> </p> </li> <li class="p" value="12"><a href="/articles/revelation-server-help-2026/custom-navigation" onclick="return n(&#39;!revelation-server-help-2026/custom-navigation&#39;,this);">Navigation</a> </li> <li class="p" value="13">Search</li> <li class="p" value="14"><a href="/articles/revelation-server-help-2026/help-guide" onclick="return n(&#39;!revelation-server-help-2026/help-guide&#39;,this);">Help Guide</a> </li> <li class="p" value="15"><a href="/articles/revelation-server-help-2026/chat-admin" onclick="return n(&#39;!revelation-server-help-2026/chat-admin&#39;,this);">Chat</a> </li> <li class="p" value="16"><a href="/articles/revelation-server-help-2026/activity-feed-admin" onclick="return n(&#39;!revelation-server-help-2026/activity-feed-admin&#39;,this);">Activity Feed</a> </li> <li class="p" value="17"><a href="/articles/revelation-server-help-2026/revelations-admin" onclick="return n(&#39;!revelation-server-help-2026/revelations-admin&#39;,this);">Revelations</a> </li> <li class="p" value="18"><a href="/articles/revelation-server-help-2026/contacts-admin" onclick="return n(&#39;!revelation-server-help-2026/contacts-admin&#39;,this);">Contacts Bar</a> </li> </ul> </li> </ul> | <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/support-staff" onclick="return n(&#39;!revelation-server-help-2026/support-staff&#39;,this);">Support Staff - your internal staff</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/your-offices" onclick="return n(&#39;!revelation-server-help-2026/your-offices&#39;,this);">Locations</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/your-staff" onclick="return n(&#39;!revelation-server-help-2026/your-staff&#39;,this);">Support Staff</a> </p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/your-projects" onclick="return n(&#39;!revelation-server-help-2026/your-projects&#39;,this);">Projects</a> </p> </li> <li class="p" value="4"> <p><a href="/articles/revelation-server-help-2026/your-assets" onclick="return n(&#39;!revelation-server-help-2026/your-assets&#39;,this);">Assets</a> (if active)^</p> </li> </ul> </li> </ul> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/queues" onclick="return n(&#39;!revelation-server-help-2026/queues&#39;,this);">Groups</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/add-edit-groups" onclick="return n(&#39;!revelation-server-help-2026/add-edit-groups&#39;,this);">Group Configuration</a> </p> </li> </ul> </li> </ul> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/outbound-emails-system-default" onclick="return n(&#39;!revelation-server-help-2026/outbound-emails-system-default&#39;,this);">Email</a> </p> </li> <li style="list-style: none;display: inline;"> <ul style="list-style: disc;"> <li class="p" value="1"> <p><a href="/articles/revelation-server-help-2026/outbound-emails-system-default" onclick="return n(&#39;!revelation-server-help-2026/outbound-emails-system-default&#39;,this);">Configuration</a> </p> </li> <li class="p" value="2"> <p><a href="/articles/revelation-server-help-2026/calendar-events-setup" onclick="return n(&#39;!revelation-server-help-2026/calendar-events-setup&#39;,this);">Calendar Events</a> </p> </li> <li class="p" value="3"> <p><a href="/articles/revelation-server-help-2026/default-email-alerts" onclick="return n(&#39;!revelation-server-help-2026/default-email-alerts&#39;,this);">Default Alerts</a> </p> </li> <li class="p" value="4"> <p><a href="/articles/revelation-server-help-2026/global-email-notifications" onclick="return n(&#39;!revelation-server-help-2026/global-email-notifications&#39;,this);">Global Notifications</a> </p> </li> <li class="p" value="5"> <p><a href="/articles/revelation-server-help-2026/custom-email-alerts" onclick="return n(&#39;!revelation-server-help-2026/custom-email-alerts&#39;,this);">Custom Email Alerts</a> </p> </li> <li class="p" value="6"> <p><a href="/articles/revelation-server-help-2026/alert-log" onclick="return n(&#39;!revelation-server-help-2026/alert-log&#39;,this);">Alert Log</a> </p> </li> <li class="p" value="7"> <p><a href="/articles/revelation-server-help-2026/email-action-templates" onclick="return n(&#39;!revelation-server-help-2026/email-action-templates&#39;,this);">Email Action Templates</a>^</p> </li> <li class="p" value="8"> <p>Email Parser^</p> </li> </ul> </li> </ul> | <ul> <li value="1"><a href="/articles/revelation-server-help-2026/priority" onclick="return n(&#39;!revelation-server-help-2026/priority&#39;,this);">Priority</a> <ul> <li value="1"><a href="/articles/revelation-server-help-2026/manage-priorities" onclick="return n(&#39;!revelation-server-help-2026/manage-priorities&#39;,this);">Manage Priorities</a> </li> <li value="2"><a href="/articles/revelation-server-help-2026/priority-sets" onclick="return n(&#39;!revelation-server-help-2026/priority-sets&#39;,this);">Priority Sets</a> </li> <li value="3"><a href="/articles/revelation-server-help-2026/sla-time" onclick="return n(&#39;!revelation-server-help-2026/sla-time&#39;,this);">SLA&#160;Time^</a> </li> </ul> </li> <li value="2"><a href="/articles/revelation-server-help-2026/attachments-admin" onclick="return n(&#39;!revelation-server-help-2026/attachments-admin&#39;,this);">Attachments^</a> <ul> <li value="1">Settings</li> </ul> </li> <li value="3"><a href="/articles/revelation-server-help-2026/authentication" onclick="return n(&#39;!revelation-server-help-2026/authentication&#39;,this);">Authentication</a>^</li> </ul> |
| --- | --- | --- |

^Option is not available in Core version.