---
title: "External Help Desk Supporting Another Organization"
id: "external-helpdesk-that-supports"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/external-helpdesk-that-supports"
updated: 2025-10-10T21:40:57Z
---

# External Help Desk Supporting Another Organization

![](/resources/Storage/revelation-server-help-2026/Buttons-prime-gameplan.jpg)
 
If you support other organizations or external Clients, then you would typically only want to Sync your helpdesk staff and not the end users in Revelation.
 
* Create a new Azure group for all your help desk staff and call it “Help desk Staff”. Create a new Rule in Office 365 True-Sync and add the “Help desk Staff” group in the first step.

![](/resources/Storage/revelation-server-help-2026/Content/Resources/Images/Azure%20Setup%20Best%20Practices%20Clean-for%20review/External%20Helpdesk%20that%20supports_557x399.png)

* The *User Settings* would typically be the same as for the support staff settings setup for an internal organization (see [here](/articles/revelation-server-help-2026/user-settings-end-users)) and the Attribute Mappings should be set to “Use System Default”

![](/resources/Storage/revelation-server-help-2026/Content/Resources/Images/Azure%20Setup%20Best%20Practices%20Clean-for%20review/User%20Settings_1_1_557x433.png)