---
title: "Advanced Features"
id: "advanced-features"
project: "Revelation Server 2026"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/advanced-features"
updated: 2025-10-10T21:41:01Z
---

# Advanced Features

![](/resources/Storage/revelation-server-help-2026/all-4.jpg)

The Advanced Features for Revelation helpdesk are like the double-black diamond ski slope - not for the casual user.

**Be advised**: Making changes to these features can seriously affect how and what is viewed by staff, and the functionality of the product for your users.
 
## Permissions 
 
From the [Permissions](/articles/revelation-server-help-2026/permissions) tab, set the functionality available by Access Level or by Team.
 
## Ticket Access Control
 
The [Ticket Access Control](/articles/revelation-server-help-2026/ticket-access-control) panel allows Super Admins to control which tickets can be seen by Access Level, Team and/or Staff.
 
## Phrase Per Team
 
Set [System Phrases](/articles/revelation-server-help-2026/system-phrases/a/Advanced), and then create specific phrases for a Team. It's a Call for the Tech Team, but an Incident for the Engineering Team. Can also be set for [Asset Phrases](/articles/revelation-server-help-2026/asset-phrases/a/Advanced) and [User Phrases](/articles/revelation-server-help-2026/user-phrases/a/Advanced).
 
## Enhanced Custom Email Notifications
 
[Custom email notifications](/articles/revelation-server-help-2026/custom-email-alerts/a/Set) can be customized by client type, and using the Phrase Per Team control.
 
## Single Sign On 
 
[Enroll Multiple Tenant](/articles/revelation-server-help-2026/single-sign-on/a/Enroll2)s for Single Sign On and [Login with Microsoft Required](/articles/revelation-server-help-2026/single-sign-on/a/Login) for Single Sign On can be set for your Revelation.
 
## Office 365 True-Sync
 
Using [Azure AD Tenants](/articles/revelation-server-help-2026/single-sign-on/a/Enroll), configure which users will automatically be synced to Revelation helpdesk
 
## Allow Licensed Users System Wide
 
Allow [licensed users](/articles/revelation-server-help-2026/your-license/a/License_System_Wide) to 'work' system-wide, from either your host company or from any of your end-users' offices.
 
## Custom Configurations
 
See which Client Types have specialized settings for [Custom Email Alerts](/articles/revelation-server-help-2026/custom-email-alerts/a/Visibility), [Self-Service Interface](/articles/revelation-server-help-2026/configure-self-service/a/Visibility), and other options. The Client Type in the drop down will be highlighted to show which ones have been updated.
 
## Change your Host Name
 
Edit the Host Name of your company from the [Admin](/articles/revelation-server-help-2026/support-staff/a/Change_Host_Name) area.
 
## Compliance Controls
 
[Archiving](/articles/revelation-server-help-2026/archive-settings), [Privacy Settings](/articles/revelation-server-help-2026/compliance-contacts), [Pattern](/articles/revelation-server-help-2026/compliance-patterns) identification for security issues.
 
## Mimic User Accounts
 
Super Admins can view an [End User's](/articles/revelation-server-help-2026/login/a/Allow) screens to see how it is set up, with an eye to helping better setup the system.