--- title: "End User Assets " id: "add-asset-info-to-a-ticket" project: "Revelation Server 2026" url: "https://revelationhelpguide.clickhelp.co/articles/revelation-server-help-2026/add-asset-info-to-a-ticket" updated: 2025-10-10T21:39:34Z --- # End User Assets ![](/resources/Storage/revelation-server-help-2026/Buttons-select-prime-gameplan.jpg) **NOTE**: This will only be available if [Asset Management](/articles/revelation-server-help-2026/asset-management) is active within your copy of Revelation. This feature is **not** available for Core users. [Logging a Ticket with an Associated Asset](/articles/revelation-help-guide-v25/add-asset-info-to-a-ticket/a/h2__1254626985) [Available Assets](/articles/revelation-server-help-2026/add-asset-info-to-a-ticket/a/h3_254973250) [Adding an Asset Classification](/articles/revelation-server-help-2026/add-asset-info-to-a-ticket/a/h3__151779826) ## **Logging a Ticket with an Associated Asset** While logging a new ticket, you can add any assets associated with the user if they are in the system. Click on the Asset tab on the lefthand side of the ticket menu - the number of assets available for assigning will appear in the green notification box. When the list of assets appears, select the relevant asset for assignment - the asset will be assigned to the ticket once the user finishes logging it. ![](/resources/Storage/revelation-help-guide-v25/Content/Log%20a%20Ticket%20%28asset%20tab%20with%20asset%20available%20for%20user%20in%20system%29.png) ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Log%20a%20Ticket%20%28asset%20tab%20with%20asset%20available%20for%20user%20in%20system%29.png) ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Log%20a%20Ticket%20%28asset%20tab%20opened%20with%20asset%20selected%29.png) End users can have multiple assets assigned to them. ### **Available Assets** Within a logged ticket, you have the ability to view the Available Assets associated with the Office location (*Office Assets*) or all of the company's assets within the system's database (*All Client Assets*). Select the arrow next to the computer icon, as shown below, to assign an asset to the user. ![](/resources/Storage/revelation-help-guide-v25/add-asset-info-to-a-ticket/add%20asset%20screenshot.png) ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/add-asset-info-to-a-ticket/add%20asset%20screenshot.png) Select **Add Asset**. The Available Assets screen will appear in a pop-up window on your screen. From there, you have the ability to view *End User Assets* (assets assigned to the ticket's End User); or *All Client Assets* (all assets assigned to the client, regardless of location - if there are ones available). Assets can be searched by keyword - users can choose which set of assets to search by selecting the appropriate check box next to the asset's information. #### **Assets by End User** **![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/add-asset-info-to-a-ticket/individual%20user%20assets%20screenshot.png)** #### **Assets by Client** ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/add-asset-info-to-a-ticket/office%20assets%20screenshot.png) Once you have selected the assets you want associated with the ticket, click **Link Assets to Ticket**. The Asset button will update accordingly. ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/add-asset-info-to-a-ticket/assigned%20asset%20image%20preview.png) ![](/resources/Storage/revelation-help-guide-v25/add-asset-info-to-a-ticket/assigned%20asset%20image%20preview.png) **NOTE:** To remove an asset, unselect the check box next to the item and click Link Assets to Ticket. This will remove the asset. ## Edit an Asset Users with granted permissions can edit assets directly from the Assets screen. To view and edit an asset, select the pop-out icon to the far right of the asset listing. ![](/resources/Storage/revelation-help-guide-v25/add-asset-info-to-a-ticket/asset%20view%20pop%20out%20icon.png) ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/add-asset-info-to-a-ticket/asset%20view%20pop%20out%20icon.png) The Edit Asset screen will open in a new tab. It will display the Asset Information - any notes, the Office, the End User, and the Owner of the Asset. **Note:** To safeguard assets from being assigned to an inactive end user, thus removing the ability to log tickets against the asset, it is **highly advised** to consider assigning an Owner to the asset if you have multiple office locations and end users. This way, it will allow the asset to remain fixed on a consistent owner in the event that the End User is no longer active. ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Available%20Assets%20-%20Assigning%20to%20Owner%202021_1207x503.png) Below the Asset Information, a Ticket history will display any tickets logged against the asset ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Edit%20Asset%20-%20Asset%20Ticket%20History_1022x424.png) The Asset User History will display the date, time and details if the asset has been reallocated to a new end user. ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Edit%20Asset%20-%20Asset%20User%20History_1034x429.png) ### **Adding an Asset Classification** **NOTE:** This feature is tied to User Permissions and is on by default for all support staff user levels except Staff Plus. Please visit the [Permissions](/articles/revelation-server-help-2026/permissions) section of the Help Guide for further information, or by clicking [here](/articles/revelation-server-help-2026/permissions). You can add an Asset classification while editing an Asset through a ticket by clicking the **+** icon next to the category drop down. ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Adding%20an%20Asset%20Category%20through%20a%20Ticket%202021_850x506.png) You will be prompted to create a new classification within that Module. Click **Save**. That classification will now be added to the Module for future use. ![](/resources/Storage/revelation-server-help-2026/revelation-help-guide-v25/revelation-help-guide-v25/Content/Adding%20an%20Asset%20Category%20through%20a%20Ticket%202021%20part%202_820x488.png) ## Bulk Log Asset Tickets If you need to log multiple tickets on a particular type of asset, i.e. firewall warranty expirations, you can do this via the [Bulk Log](/articles/revelation-server-help-2026/bulk-ticket-logging) function in Assets or Search.