There will be times when an action note has been added to the wrong ticket, or needs to be broken out to a new ticket. Revelation helpdesk allows you to do both. This page will show you how to move actions to an existing ticket. To split the actions into a new ticket, click here. Configuration of this feature is set in the Admin area.
Note: You will only be able to move actual action notes. You will not be able to move System Actions.
- Open the ticket with the action note to be moved
- Check the notes which need to be moved
- Use the drop-down menu from the Ticket Toolbar to select Merge into existing Ticket
- Select the proper ticket from one of the tabs
- User's Tickets
- Other Tickets
- Quick Search
- Click Save
All moved Action Notes will move with their time.