To create a recurring template, follow the steps for a Non-Recurring Template EXCEPT for the following items:
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Under Recurring schedule - select the frequency - Daily, Weekly, Monthly or Yearly
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A scheduling screen will show based on your selection
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Set the time & time zone at the top for the ticket to log to the system
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If Daily - it will log every day at that time
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If Weekly - select how often (every _ week), and the day or days to log the ticket
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If Monthly - set the day of the month and the frequency (every __ months)
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If Yearly - set the month and day for the ticket to log
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Set the Start Date & Time for the ticket to begin logging.
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Set the End Date if required. If not, leave the No End Date radio button selected
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Click the Save icon at the top of the page and the tickets will start logging at the appropriate time.
