This report displays the total number of closed tickets within a period for all Teams or a specified Team.
The options for this report is as follows:
Cost Center: A list of your cost centers.
Team: A list of your internal Teams.
Predefined Dates: The options are This Week, Last Week, This Month (default) and Last Month.
Start Date/End Date: As with the other reports, you can specify a date range outside the predefined dates or select the specific date range with the calendar pull downs.
Once your report displays, four columns will appear indicating the following:
Name: Names of internal staff per selected department.
Tickets Closed: Number of closed tickets per staff.
% Total Tickets Closed: Percentage of closed tickets per staff.
Average Tickets Length: The average ticket length of the closed tickets.
