Cloud and on-premise, with SLA active
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The timeline is on the left side of the ticket screen.
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The position of the triangle represents where the ticket is in the SLA timeline.
The date in BOLD is the next milestone date to be aware of.
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The pin moves down in real time and changes color accordingly. (Green for new tickets, Blue for current, Yellow for at risk and Red for late)
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Once a ticket is closed, the Timeline will mark the closed date and time with a tool tip that appears on hover. The color of the slider will also indicate the state of the ticket when it was closed. |
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