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On the left side of the home page, the Ticket Monitor allows you to overlay group or individual user tickets on your home page.
Initial configuration is done on the User Information page. Once set, click on the gear icon to select additional groups or users to monitor. To view their tickets, check off their name: Revelation will automatically refresh your homepage to reflect the change. To return to just your tickets, uncheck the other names so that My Tickets is the only selected option. Revelation will automatically refresh your feed accordingly. Note: The Monitor functionality has two selections - one for viewing tickets on the Home Page and a second for getting on the distribution list of the selected User (envelope icon). If you want to receive notifications from the distribution list, select the bell icon associated with the person/group/client in line with the user/queue/team's name. If you are not associated with any groups, or choose not to monitor any group or individual tickets, this feature will not appear on your home page.
The Ticket Monitor is split into several groups – Support Staff, Teams, Clients, Client Types, Project Types, & Searches. (This may vary depending on how your Administrator has set up Revelation.) Each group has a header bar that shows how many users/groups you have selected to monitor, and how many you are currently monitoring on your home page.
If you want to watch queues or staff in a separate window, roll over the right side of the list to see the pop-out icon.
Click on it and Revelation will show those tickets in a new window with the relevant queue/user/team label at the top left of the screen.
If you change your view (from Support Staff to Project Types, etc.), Revelation helpdesk remembers the last view you had open.
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