The Summary Bar will show the number of tickets open and their current SLA status. If a ticket is about to be either At Risk or Late by the end of the business day (EOD) as determined by the Work Hours set in the Admin area, a separate status box will be visible.
The Star, Unread, and Updated fields will filter the tickets which have been Starred by the user, not yet opened by the user, or have been responded to, respectively.
In the case of Flagged items, you can select which Flags you want to see and set the configured view as the default view within your Homepage settings.
