Ticket Filters

 Here is a breakdown of the various Ticket Type Filters for Search:

 

 

Filter

Description

Additional Information

Logged Via

 

 Allows you to select to filter by how the ticket was logged into the system
  • Staff
  • Parser
  • Self Service
  • Template
  • Recurring Template
  • Outlook Bridge
  • Web Service
  • Mobile Interface
  • Chat
  • Quick Ticket

 

Note: If the feature is not active, or not available in your version of Revelation, the search results will be nil.

Ticket Status

Select from:

  • Open
  • On Hold
  • Closed
  • Emptied

 

Then narrow the search by refining via the drop down.

Open Date

Predefined
  • Today
  • Yesterday
  • this Week
  • Last Week
  • This Month
  • Last Month
  • Last 3 Months
  • Last 6 Months
  • Last 12 Months
  • YTD

Equal

Enter a specific date or use the calendar drop down to select a date

Greater Than

Enter a date for search to use as a starting point and will search beyond this date.

Less Than

Enter a date for the search to use as the end date for the search

Range

Enter a specific start and end date for the search

Close Date

Predefined
  • Today
  • Yesterday
  • this Week
  • Last Week
  • This Month
  • Last Month
  • Last 3 Months
  • Last 6 Months
  • Last 12 Months
  • YTD

Equal

Enter a specific date or use the calendar drop down to select a date

Greater Than

Enter a date for search to use as a starting point and will search beyond this date.

Less Than

Enter a date for the search to use as the end date for the search

Range

Enter a specific start and end date for the search

Open For

Select option of More than, Equal or Less than from the first drop- down list.

Select either Working days (Monday - Friday, business hours) or Actual days (days including weekends and after-hours work) from the second drop-down list.

Select the appropriate period of time from the third drop-down menu (hours/days/weeks/months/years), then enter the appropriate number in the text box.

Closed For

Select option of More than, Equal or Less than from the first drop- down menu.

Select the appropriate period of time from the second drop-down menu (hours/days/weeks/months/years), then enter the appropriate number in the text box.