KB Filters

Note: This is set up in the Admin Area for Configure Self-Service.

Here is a breakdown of the various KnowledgeBase (KB) Filters for Search:

  

Filter

Description

Additional Information
Created

Predefined
  • Today
  • Yesterday
  • this Week
  • Last Week
  • This Month
  • Last Month
  • Last 3 Months
  • Last 6 Months
  • Last 12 Months
  • YTD

On

Enter a specific date or use the calendar drop down to select a date

After

Enter a date for search to use as a starting point and will search beyond this date.

Before

Enter a date for the search to use as the end date for the search
Range
Enter a specific start and end date for the search

Last X

Select the appropriate amount of time for the search to go back (hours/days/weeks/months/years) and enter a number into the text box.
Updated

Predefined
  • Today
  • Yesterday
  • this Week
  • Last Week
  • This Month
  • Last Month
  • Last 3 Months
  • Last 6 Months
  • Last 12 Months
  • YTD

Equal

Enter a specific date or use the calendar drop down to select a date

Greater Than

Enter a date for search to use as a starting point and will search beyond this date.

Less Than

Enter a date for the search to use as the end date for the search

Range

Enter a specific start and end date for the search
Author Select name from drop down  
Rating Select the type of rating (None, Greater Than, Less Than) and type in the desired value in the text box.