End Users

Note: This is set up in the Admin Area for Configure Self-Service.

For Admin Level Users Only

Used to search End Users associated with your company.

Office	Select the specific office or leave at default (Select One) to search all offices
Access Level	Default (Select One) shows all. You can also select External, External Admin, or Staff Plus
Status	Active or Inactive
Last/First Name Beginning With	Type in a partial name, all matches will appear
Display	Lists results of search based on criteria selected

Matching Results:

You can sort by each header.

Click on the Contact name to go to User's information

Click on email to send email to contact.

If you wish to add a new employee to the system:

NOTE: Items marked with a red asterisk (*) are required.

Click on the New button at the top of the screen
Fill in the information in the panel, including selecting the Location from the drop down. (If your office has only one location, this will be the default)

Location - drop down of the offices associated with your vendor
Primary Email - the user's email address
First Name
Last Name
User Name - defaults to the email address. Can be changed
Password/Confirm Password: There is a default password of revelaiton1 in the system. If you wish to change this, make sure the Password matches in both locations
Access Level - External: able to see their own tickets; External Admin: able to see everything in the system.
Business Phone: Their direct number, if available
Status: Active
Send Introductory Email - uncheck this if you do not wish Revelation to send them an email with a link to the site, their login and temporary password