Revelation Templates

Revelation helpdesk has several templates available for various functions. These include:

Email Action Templates^

• Customizable emails sent by Revelation to your end users.

Project Templates

• Standardizes new project set up

Quick Notes^

• Predefined action notes, accessible via a drop down.

External Templates for the Self-Service Interface^

• Templates for repeated requests via the Self-Service Interface.

Ticket Templates^

• Log common and/or recurring tickets using standardized templates.
  • Recurring^
  • Non-Recurring^

Workflow Templates^

• Create action notes in a ticket which must be performed in a particular order.
  • Recurring^
  • Non-Recurring^

Click on each item to go to the Admin area describing the feature.

^Option is not available in Core version.