Revelation cloud-server 2014

Here are the new and enhanced features in Revelation cloud-server 2014:

 

New Features

Universal Search

The Search function has been completely revamped for this release

  • Reduced Search times
  • Initiate Search from anywhere within Revelation
  • Customizable result grid
  • Option to view results using Google Maps
  • Expanded export options
  • Re-run recent searches

Quick Search

Now available product wide with expanded capability for tickets, action notes, customers, people, assets, projects and custom field data.

Client Type in Log a Ticket

Provides a drop down list of all your client types, allowing you to select only a specific type to search for clients to add to ticket.

Email Parser on Log a Ticket

Configure how Email Parser places information into new ticket.
Capture CC field on incoming emails
  • Email Parser can be set to capture CC's on incoming emails
  • Email templates sent from a ticket or standard email alerts can now be directed to the CC address as well.

Custom Navigation

Create tabs in the main area for specific reasons, visible by team or by access level. Can be accessed from the Admin area or from a tab on the home page by Admins and Super Admins.

Pin Dock (December 2013 update)

 Pin specific tickets to the top of the home page for easy reference. Accessible in Log a Ticket, on the Home Page, in Multi-Edit and in Search.

Revelation mobile (December 2013 update)

Mobile interface for Revelation designed for iOS and Droid applications

 

 

Enhanced Features 

Improved User Interface

 Available throughout the application
  • Layout and control improvements
  • In-place scrolling for tickets and action notes
  • Adjusted main content area for maximum ticket display
  • Improved function of tools on home page and log a ticket page

Expanded Mapping

Map items on your Home Page including Tickets, Customers, Locations and Assets. Also, overlay search results using Google Maps

Email Template enhancements
  • Add attachments at template level
  • Expanded rich text controls in email templates

Project Templates

Project templates can now be updated across the system instead of having to go into individual projects.

Current Stats now permanent

Current Stats will always be available on the home page.

Expanded triple byte character compatibility

Available throughout the application

Extended character limit in Email Templates/Action Notes

Allows for more information in ticket before truncating and adding as an attachment

Web Service

Additional functionality