Here are the new and enhanced features in Revelation 2015 for cloud and server:
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New Features |
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| Dashboard | Surface data from groups of tickets onto your homepage in interactive graphs and charts |
| Activity Feed | A real time list of current activity on whichever set of tickets you are most interested in |
| Email Parser | Rewritten from the ground up, the new parser uses custom rules to scan emails and log/close tickets, send email, create users, etc. |
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Enhanced Features |
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| Time Sheet |
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| Ticket Manager | Upgraded to an interactive graphic interface |
| Ticket Monitor (home page) | Can select visible home page tickets from staff, teams, queues, clients, client types & project types. |
| Full Screen Homepage |
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| Email templates | Add hyperlinks to email templates without having to write HTML code |