Here are the new and enhanced features in Revelation cloud-server 2011:
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Help Guide Updates |
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Revelation helpdesk Rebranding
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Revelation helpdesk is now Revelation helpdesk Core (free,web-based, with limited functionality), Revelation helpdesk cloud edition (SaaS, with full functionality) and Revelation helpdesk Server 2011 (on premise, with full functionality plus Active Directory and Asset Audit capabilities). |
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Icons on relevant pages of the help guide indicating which version of Revelation it affects. Icons reflect Core, cloud and Server versions of the product. |
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Online training links |
Links have been added to several items throughout the help guide linking to specific online training modules. They can be accessed by clicking on the play icon. |
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New Features |
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Updated Look and Feel |
Look and feel of Revelation has been updated throughout the product - new font, new icons, updated color scheme and a grid around the calls on the home page for easier viewing. |
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A major new module which allows selected users to edit and/or close multiple calls at the same time. Available on Home Page, Call Search and Calls with No Action report |
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AD Passthru (Server 2011 ONLY) |
Provides the ability to tie your AD credentials to a Revelation account; it will automatically "pass through" your credentials. |
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Home Page Options and Views |
Broken out from Staff Settings in Admin area - System Configuration group Provides the ability to customize home page views. Arrange the home page by Group, State, column header, etc. Can be system wide or, with permission enabled, users can create their own custom home page layouts and views |
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Current Stats |
Enable/Disable information on home page |
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If the Stopwatch is active in a call, the stopwatch icon will be automatically visible on the user's Home Page or in a Search result |
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Parent/Child Calls |
Parent/Child Icons now appear automatically on the Home Page or in a Search Result if call is a Parent or Child call. Tool Tips enable you to see the Parent call number by rolling over the icon on screen or a list of associated Child Calls in Call Details area for Parent calls |
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Home Page Filter (New in 11.1) |
Search calls on the home page. Can be used in conjunction with Multi Edit Module. |
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Enables flagging of client contact information on the Log a Call screen and when editing an existing call. Can be a forced pop up or just on-screen information. |
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IM Presence Integration with Microsoft Office Communicator/Lync client |
Linked to Office Communicator, will show the users presence within Revelation. |
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Ability to add multiple Service Level Agreements per project and based on team membership to change SLA’s within an open call if you wish. |
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System priorities, as well as added by an Administrator, can be renamed or phrased at any time. |
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Revelation now supports up to nine (9) system priorities per Priority Set |
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A default priority can be set in the system to be auto assigned when a call is logged. This default priority can be set at a project level if a client has multiple projects in Revelation. |
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Assign different Priority Sets and Default Priorities to different projects for same client. Ability to Phrase/Rename up to nine Priorities per set. |
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The import manager enables you to import client, location, end user and asset information into Revelation from data stored in Excel, CSV or an XML file, or from a SQL Data source or Web Service |
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Enhanced Features in Revelation cloud edition/Server 2011 |
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Ability to log a call using linked Asset information |
Asset fields can be added to the Custom Contact search on Log a Call. (Asset Manager must be active for this to be available) |
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Email Parser now supports embedded images |
Embedded images will be saved as attachments to a call Lengthy emails and multiple attachments to emails will be broken up unto multiple action notes depending on the size of the original email and number of attachments or images |
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Ability to include a signature for emails sent from Action Notes |
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At Risk Alert added to Email Notifications for SLA level |
Email notification for when an SLA at risk date has been reached. (Service Level Manager option must be enabled) |
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Email Knowledge Base Articles to client contacts |
Articles exposed externally can be forwarded to end users within the system as long as End User Self Service is active. |
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Add me button |
Button which allows a user to add themselves to a call in one click without removing any other users. |
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You can now set the End User landing page when logging into Revelation |
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Used as a filter in the Email Notification Log, the Project ID is now visible on the Project Info page |
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Refresh button added and required to update view after selecting options. (Auto refresh has been turned off) |
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Staff Plus members are now included in this 'classic' report. |
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Architecture Enhancements |
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Optimized for performance |
Significant effort has been put into enhancing overall system performance in terms of fluidity of user experience and improved response times |
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ASP.NET 3.5 |
Code base for Revelation has been updated to .NET 3.5.1 |
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Windows 2008 |
Now supported |
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SQL 2008 |
Now supported |