Revelation cloud (rel.11.5)

Here are the new and enhanced features in Revelation cloud (release 11.5)

New Features
Admin Area	Admin area has been rebuilt with a tabbed layout for easier use.
Dual Admin Levels	Super Administrator level to do all levels of Administrative tasks; Administrator for day to day tasks.
Custom Fields	Allows the addition of custom fields to tickets for any project.
Email Ticket Action Templates	Pre-defined email messages for standardized notifications.
Team Control Panel	Dashboard view of settings by Team within Revelation

Enhanced Features
Ticket Escalation	Escalation notices can now be done at both At Risk and Late stages of the ticket
Email Parser	Allows staff to send emails to end user from the system address, allowing replies to be picked up by the parser for inclusion in the ticket. Emails sent from within a ticket can be configured to the system address or a configured parser address and can be configured on a per project level. Revelation can pick which project/client to log a new ticket to, based on the email address the request was sent to.
Anonymous Email Processing	Allows staff to send emails to end user from the system address, allowing replies to be picked up by the parser for inclusion in the ticket. Emails sent from within a ticket can be configured to the system address or a configured parser address and can be configured on a per project level. Revelation can pick which project/client to log a new ticket to, based on the email address the request was sent to.
Timesheet View	Allows for the addition of unique action notes rather than a single fixed description when using Timesheet view. Sort the Timesheet View by client
Workflows	Ability to reorder Workflows has been added.
System Actions	System actions are always tracked, even if not visible within a ticket.
Project Summary	Streamlined Project Summary interface now tabbed to include Ticket History and Time credits.
Ticket Type-Sub Types	Ticket Type and Sub Type phrasing can be customized.