Here are the new and enhanced features in Revelation cloud (rel.12):
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New Features |
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| Profile Image | User profile images can be uploaded and visible in action notes on the ticket details page, and in the Message Board feature |
| Message Board/Message Feed | Communicate and share information within the system, but outside of tickets or projects. |
| Quick Notes/Action Note Templates | Pre-defined action notes from a drop down list when adding a new action note. For all those repetitious action notes |
| Google Maps Integration | View active tickets on a map to see which are in the same area, or to get directions. |
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SLAs are now visible in the ticket using a timeline instead of a list of dates. |
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All alert information is now under one book in this guide. |
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If the introductory email was not sent when the end user was set up, or if the end user requests the information again, the email can be resent. |
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Stop actions being added via the parser to a ticket. |
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Added Spanish language to spell check dictionary |
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The Client Self-Service area has been updated |
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Required: |
.NET 4.0 |