---
title: "Revelation cloud 2027"
id: "revelation-cloud-2027"
project: "Revelation Cloud 2027"
url: "https://revelationhelpguide.clickhelp.co/articles/revelation-cloud-v27/revelation-cloud-2027"
updated: 2026-10-28T21:13:54Z
---
# Revelation cloud 2027
For a quick tour of the updates, click [here.](https://revelationhelpdesk.com/tour/2026/September-2026.html#)
## September 2026 update (version 27.0)
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| Update Type | Feature | What's New |
| **Major Redesign** | Revelation Homepage | A completely redesigned homepage brings ticket activity, workload and everyday tools together in a streamlined workspace, with improved filtering, grouping, ticket views and personalization options.
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| **Enhancement** | Homepage Personalization | Light/Dark/Auto appearance, Comfy/Compact density, optional column separators, improved view configuration, and additional interface preferences.
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| **New Feature** | Ask Rai | Ask questions using live Revelation ticket data to find tickets, explore workload and trends, and generate supported metrics and charts. Ask Rai also includes a new full-screen workspace, saved prompts, ticket-aware context and suggested follow-up questions.
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| **Major Redesign** | Full-Page Ticket Editor | Ticket editing rebuilt as a full-page experience with a pinned header, combined field/action saving, unsaved-change protection, and live SLA recalculation before saving.
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| **Major Redesign** | Admin Area | The Admin Area has been reorganized around task-based categories, with improved navigation, search, favorites, recent screens and clearer access to configuration options.
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| **New Feature** | Ticket Tags | Create color-coded User and System tags to organize tickets, apply tags individually or in bulk, and use them to filter tickets from the homepage.
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| **New Feature** | Unread Ticket Tracking | Quickly identify tickets that still need attention with a new Unread view and options to mark individual or multiple tickets as read or unread.
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| **Enhancement** | Multi Edit V2 | Multi Edit has been expanded and modernized with more bulk-editing options for ticket details, actions, assignments, dates, hierarchy, custom fields and other ticket information. |
| **Enhancement** | Ticket Timeline | The ticket/SLA timeline has been refreshed to provide a clearer view of response and resolution milestones, at-risk points, breaches, closure status and current SLA progress.
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| **Enhancement** | Storyline | Storyline has been refreshed with improved presentation and additional Weekly and Monthly grouping options for reviewing ticket activity over longer periods.
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| **Enhancement** | Merge Tickets | The ticket merge process now makes it easier to select the surviving ticket, combine descriptions and choose how merged tickets are handled. |
| **Major Redesign** | Timesheet | Timesheets have been rebuilt with Daily and Weekly views, summary information, missing-time indicators, streamlined time entry, pending entries and improved staff timesheet management.
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| **Major Redesign** | Ticket Map | The Ticket Map has been rebuilt with status-based map markers, ticket and location counts, improved filtering, location and ticket details, directions and Ticket Monitor integration.
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| **Major Redesign** | User Profile/Contact Management | User and contact management has been rebuilt into a clearer, sectioned profile experience for managing identity, access, roles, teams, security, preferences and other user settings. |
| **Enhancement** | Ticket Print View | Ticket printing now uses a refreshed native print view with configurable ticket and action information, totals, signatures and organizational footer details. |
| **New Feature** | Priority Colors | Custom priorities can now be assigned colors, making ticket priority easier to identify at a glance from the homepage. |
| **New Feature** | User Data Obfuscation | Organizations using Compliance Controls can permanently obfuscate a person’s data when required, with access controls and confirmation safeguards. |
| **Enhancement** | Mobile/Responsive Experience | Responsive behavior has been improved for mobile browsers across Revelation, including ticket pages, dialogs, tools, Rai, Timesheets and Gameplan, for a more consistent experience on smaller screens. |
| **Enhancement** | Gameplan / Workstreams | Gameplan Workstream Progress has been updated for Dark Mode, with improved chart presentation on mobile devices. |
| **Enhancement** | Performance & Stability | Behind-the-scenes improvements reduce ticket and action creation conflicts, improve database reliability and address memory and component-related issues. |