For a quick tour of the updates, click here.
September 2026 update (version 27.0)
What's New | ||
Update Type | Feature | What's New |
| Major Redesign | Revelation Homepage |
A completely redesigned homepage brings ticket activity, workload and everyday tools together in a streamlined workspace, with improved filtering, grouping, ticket views and personalization options.
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| Enhancement | Homepage Personalization | Light/Dark/Auto appearance, Comfy/Compact density, optional column separators, improved view configuration, and additional interface preferences.  |
| New Feature | Ask Rai | Ask questions using live Revelation ticket data to find tickets, explore workload and trends, and generate supported metrics and charts. Ask Rai also includes a new full-screen workspace, saved prompts, ticket-aware context and suggested follow-up questions.
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| Major Redesign | Full-Page Ticket Editor | Ticket editing rebuilt as a full-page experience with a pinned header, combined field/action saving, unsaved-change protection, and live SLA recalculation before saving.
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| Major Redesign | Admin Area | The Admin Area has been reorganized around task-based categories, with improved navigation, search, favorites, recent screens and clearer access to configuration options.
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| New Feature | Ticket Tags | Create color-coded User and System tags to organize tickets, apply tags individually or in bulk, and use them to filter tickets from the homepage.
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| New Feature | Unread Ticket Tracking | Quickly identify tickets that still need attention with a new Unread view and options to mark individual or multiple tickets as read or unread.
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| Enhancement | Multi Edit V2 | Multi Edit has been expanded and modernized with more bulk-editing options for ticket details, actions, assignments, dates, hierarchy, custom fields and other ticket information. |
| Enhancement | Ticket Timeline | The ticket/SLA timeline has been refreshed to provide a clearer view of response and resolution milestones, at-risk points, breaches, closure status and current SLA progress.
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| Enhancement | Storyline | Storyline has been refreshed with improved presentation and additional Weekly and Monthly grouping options for reviewing ticket activity over longer periods.
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| Enhancement | Merge Tickets | The ticket merge process now makes it easier to select the surviving ticket, combine descriptions and choose how merged tickets are handled. |
| Major Redesign | Timesheet | Timesheets have been rebuilt with Daily and Weekly views, summary information, missing-time indicators, streamlined time entry, pending entries and improved staff timesheet management.
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| Major Redesign | Ticket Map | The Ticket Map has been rebuilt with status-based map markers, ticket and location counts, improved filtering, location and ticket details, directions and Ticket Monitor integration.
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| Major Redesign | User Profile/Contact Management | User and contact management has been rebuilt into a clearer, sectioned profile experience for managing identity, access, roles, teams, security, preferences and other user settings. |
| Enhancement | Ticket Print View | Ticket printing now uses a refreshed native print view with configurable ticket and action information, totals, signatures and organizational footer details. |
| New Feature | Priority Colors | Custom priorities can now be assigned colors, making ticket priority easier to identify at a glance from the homepage. |
| New Feature | User Data Obfuscation | Organizations using Compliance Controls can permanently obfuscate a person’s data when required, with access controls and confirmation safeguards. |
| Enhancement | Mobile/Responsive Experience | Responsive behavior has been improved for mobile browsers across Revelation, including ticket pages, dialogs, tools, Rai, Timesheets and Gameplan, for a more consistent experience on smaller screens. |
| Enhancement | Gameplan / Workstreams | Gameplan Workstream Progress has been updated for Dark Mode, with improved chart presentation on mobile devices. |
| Enhancement | Performance & Stability | Behind-the-scenes improvements reduce ticket and action creation conflicts, improve database reliability and address memory and component-related issues. |
