This group of enhancements is a Customer Appreciation Release. The majority of the enhancements & updates below were suggestions and recommendations from our clients. So, thank you!

For a quick tour of the updates, click here.

June 2021 update (version 21.6)


What's New

Search Enhancements	It's never been easier to use the Search filters. We have improved this feature to only show applicable search criteria based on the content you are searching (Tickets, Clients, Projects, etc,)
	You now have the option in search to exclude results based on keywords.
Ticket Enhancement	You now have the ability to change the hierarchy of a ticket (parent/child) by right clicking on the ticket on the homepage.

	Need to save an action to Children tickets of a Parent ticket? You now have the ability to do so via the Parent ticket.

	When a ticket is reopened, you now have the option to reassign to the default project routing.

Revelations Enhancement	Add existing KB articles to your Revelations favorites for quick and easy access.

Email Parser Updates	We've added a Description field to the Email Parser Rules admin section, allowing easier identification for what the rule is specifically meant for.

Authentication Updates	Create a customizable Welcome email for True Sync users.The new "Feature List" widget in the Welcome email will automatically display the True Sync user's available features, based on their role.

	*Revelation helpdesk now supports Office365 (OAuth), allowing you to configure a secure way to receive and send emails.

UI Enhancements	You now have the option to remove the iconography from the Default navigation to a text only format.

	You now have the ability to collapse each section in the favorites 'Revelations' bar, adding to the usability of the feature.

*Advanced update

Here are the new and enhanced features in Revelation cloud 2021. For a quick tour of the updates, click here.


What's New

Add Saved Searches to the Ticket Monitor	A powerful new enhancement to add your saved ticket Searches to the Ticket Monitor. Overlay the saved Searches with other ticket data to provide a quick, easy method to view multiple open tickets on your homepage.
Chat Manager	The new Chat Manager feature allows you to effortlessly manage your Revelation helpdesk Chats. See chat totals & average wait times, view Live (or previous) Chats, and configure which staff (internal or external users) are able to use Chat.
Asset Management Updates	You can now search Available Assets, in a ticket, based on an Office location, as well as All Client Assets.
	You can now control security around which users have the ability to create new & customized Classifications for Assets.
	We've added an Owner assignment option in an Asset. It’s a small but significant enhancement to easily keep track of the life cycle of assets across multiple locations and end users. It can help safeguard assets from being assigned to an inactive end user account, and to allow for a more seamless allocation of assets.
	Self Service users can now log tickets against available assets and reassign an asset.