December 2020 update (version 20.12)

What's New

We've enhanced this feature to allow you to assign color coding to your Revelation Ticket outbound alert emails, ranging from "Shared", "Start/Open", "Changes" etc. This allows the recipient to easily identify how the ticket has been actioned; in a dynamic, vibrant and updated styling.

For a quick tour of the updates, click here.

November 2020 update (version 20.11)


What's New

Power BI App*	Are you looking for a more immersive approach to your Revelation helpdesk data? Your Revelation helpdesk reporting can be extended in our Power BI App for more complex visualizations and reports using this toolset. Your data can be used to create reports and dashboards with colorful visuals to analyze, monitor, and explore. *Please note: This app is intended for users who are highly proficient in Power BI & it's functionality

Enhanced Features: Revelation Teams App
Tabs	The Revelation helpdesk Tab allows your support staff to setup filtered ticket views of Revelation data in Microsoft Teams.

Notifications	Use the Revelation helpdesk connector to get instant notifications on ticket activity from your helpdesk.

*Please note: This app is intended for users who are highly proficient in Power BI & it's functionality.

For a quick tour of the updates, click here.

August 2020 update (version 20.8)


What's New

Live Tickets View	You can now see what tickets are currently being worked in real time. It provides you with options to view tickets with a simple grouping options; and know the statuses of the grouped tickets.

Chat 2.0	Our Live Chat feature allows you to easily communicate with external or internal staff; based on the admin settings. This feature can also be used to users to submit requests to their Support Groups; & log tickets quickly and efficiently.

June 2020 update (Version 20.6)

June 2020 update (version 20.6)


New Revelation Apps

Contacts App	Introducing our Contacts App. This app allows you to access your Revelation contacts from your phone. Send emails, make calls, filter your contacts for quick access.


Microsoft Teams App: Revelation helpdesk	We've created a new Teams App. The Teams App is an add-on which enables you to integrate Revelation helpdesk into your Microsoft Teams. It is designed to enable you to use the Revelation helpdesk to create new tickets, search tickets, & log action notes.

Ticket Enhancements

Real Time Ticket Visibility	You can now see when someone else is viewing or working on the ticket you are currently in by selecting “Show who is viewing a Ticket” and choosing the Team or Access Level. This remarkable new feature will display the User’s name & picture when another User is currently in a ticket. Also, you now have the ability to create a chat room with the user that’s currently viewing the same ticket.

Logging Action Notes for Multiple Staff	You can now add the same Action Note for multiple staff in one click.

Ticket Type Requirement to Log or Close a Ticket	You can now configure a ticket type requirement to log or close a ticket by Team or Access level.

Asset Search	You can now search for assets by users status (active/inactive).

Hyperlinked Tickets	Tickets that are hyperlinked in actions note or ticket descriptions are also hyperlinked in email notifications

Project Enhancements

Customer Feedback Surveys & 5 Star Ratings Configuration	You now have the option of allowing end users to submit Customer Feedback Surveys & 5 Star Ratings to be completed WITHOUT user authentication.

UI Refresh & Branding Options

Login Page Redesign	We have refreshed Revelation's Login page (including a new option to "Sign In to Apple", as well as fonts & iconography for a more modernized feel.

Branding Option	We have enhanced the Branding options, allowing you to pick from pre-configured Themes to customize the Login page, internal pages and SSI pages.