Revelation cloud 2019

You can now select "Open", "Closed", "Both", or "All" tickets in a date range and see them in the chart.

You can now create Partial Day Holidays, with specific start and end times (with a timezone option).

We've made the following easier, and clearer, to use in Revelation with HTML editing capabilities: 

• Action Notes now have HTML editing capabilities.
• The Email editors in Action Notes and Search have been updated.
• Knowledge Base article editor is fully HTML capable.

There are new options within Slices: 

• Top X items in the Tickets By slice
• Last X Calendar Months added, which does not include the current month
• Grid is now 3 X 6 for more Slices in a single view
• Trend lines have been added to the Trend chart
• Service Level Widget
• Share your Slices with other members of staff

As of this release, you can set the updated Ticket Status if an action note is added to any of the statuses below. Choose either an End User Action Only, or an action added by either an End User OR Support Staff.

• On Hold
• Closed
• Auto-Closed

• Can't remember which week you didn't log enough time? The date on the Time Sheet View will be red if you're missing time.
• Want to add time for a team mate? There's now a drop down so you can select another staff member to add or view time.

Introducing Slices. A leap forward in Revelation's Data Visualization feature-set. This update to our Dashboarding feature is the largest update since Dashboards were released. Build a better Dashboard - Introducing Slices.

New Chart Types and Surfacing Options - New ways to show data include the donut, funnel and totals chart types.

New Formatting Options - Add Axis Labels, Format threshold colors and use your own system phrases. Each slice can now be visually formatted to suit your needs.

Preview and Pop-Out -You can now edit specific slices on screen and preview your changes in real time. Also, you can Pop-Out a specific data-slice anytime.

Building New Slices - You can build slices from scratch' import from a file or download from a catalog.

Custom Filters - You can now take your dashboards nd slice them based on whatever custom filters you like, including the ability to override any built-in date ranges. Save your custom filters for quick access.

Print View - If you ever need to print your slice, Revelation will format it for you with the new Print View option.

Introducing our latest add-in for Microsoft Outlook. You can now access your Revelation Contacts data without ever leaving your email. The app will automatically show you any matching contact information when you select an email and can be used to search Revelation Contacts ts system wide.

We've added a number of new capabilities to the Self Service Interface, including:

• Show the client their SLA on the Log a Ticket screen
• Show your office hours, including upcoming holidays when you'll be closed
• Add messages to the Log a Ticket screen to provide additional information useful to your clients
• When the ticket is logged, they will have the opportunity to add information to the new ticket.

• We've moved and updated the filter to better set and update your default filter view.

• Don't want to see the System Action Notes in your ticket? Use the filter to remove them for cleaner view.

You can now set who can see System Action notes by Access Level or by Team (Admin Area)

• We've added more Search Filters to the End User option for Regional Manager, Location Contact, Obfuscated users
• Our new Audit search lets you look for records based on created and modified dates.