Revelation cloud 2017

Here are the new and enhanced features in Revelation cloud 2017.

For a quick tour of the updates, click here.

December 2017 update (version 17.12)


Single Sign On is here	We've been asked about Single Sign On for a long time - and now it's here! Give your users the ability to sign in using a Microsoft business account (Office 365 or Azure), Facebook or Google+. No need for your end users to remember their login credentials as Single Sign On makes it easy to use existing features such as the Self Service Interface or Stand Alone Chat.

Enable Single Sign On for your users	Single Sign On is easy to activate - simply turn it on.

Use Microsoft, Facebook or Google+	To use Microsoft, you need to add your Azure AD Tenant*. For Facebook or Google+, if the option is selected, your users just need to login in those programs and associate it with Revelation helpdesk.

User Profile Shows SSO options	At the top of each user's profile, you'll see their Single Sign On Identities. Your staff will be able to add their SSO account details from the drop down on the home page.

Updated Audit Report	Use the report to find out if staff or end users are using SSO to access Revelation helpdesk.

New advanced features

Connect multiple Tenants	Have multiple Microsoft Tenants? Not a problem. Add them all.*

Require Microsoft ID to login to Revelation helpdesk	You can require users to use only their Microsoft login. Simply set Login with Microsoft in the Admin area.

*You must be an Admin for the Microsoft Account to do this.

November 2017 update (version 17.11)


More Personalization options	Update your Nav settings, Contacts options, backgrounds, date formats, etc. from the drop down on your home page.

Contacts Cards	Select which fields appear in the Contact Cards on your home page, or set it up by team.

Action Column has more information	With a glance, see if your client has added a note to their ticket, or if someone internal has added something. New icons in the Action column on the home page will let you know if it's a note or an email.

Update Tickets to existing Templates/Workflows	Ever log a ticket and then realize you could have used an existing template or workflow? Convert it easily with one click of a button.

Scheduling updates	Update your schedules to every X weeks on a particular day or X months on a particular date instead of just weekly/monthly

Pin Dock Update	Keep closed tickets on your Pin Dock until you're ready to remove them.

See which tickets were selected	When using Multi-Edit, keep the tickets selected even after you've done your editing.

I can't see the Action Notes!	Set your Custom Fields to be collapsed for ease of viewing the ticket Action Notes.

System Action Man has left the building.	Change the System Action icon to one of four images. Please note: System Action Man is no longer available. He's undercover, working on new features for Revelation helpdesk.

October 2017 update (version 17.10)


Page through your tickets	Use the arrows by the ticket number to page through your tickets from your Home Page, in a Search Result, or your Pin Dock.

Asset Dashboard	All your asset data and types in an easy to read dashboard. Drill down to specifics, see tickets logged against assets. Provides access to useful asset info and quick searches of assets. If you set your Phrase Control for Licenses or something other than Assets, it will customize the dashboard using your phrases.

Team Level Personalization	Add a different logo in the Masthead, or Reports for each team. You can also set the Nav color by team


New System Action	Revelation adds a new system action note when the ticket description is changed. See the original ticket description, new description and who made the change.

September 2017 update (Version 17.9)


Knowledge Base	We've done a major UI update to Knowledge Base: Link an article to a ticket Preview articles in a search, and scroll through search results in preview mode Save searches for future use Add attachments and links to an article See the visibility of an article (Internal/External/Both); restrict who can see an article by Team, Client Type or Client Archive articles to remove older items from current views. (Super Admins will still be able to see the articles.)

Enhancements
Phone number updates	If you don't have the Customer's direct number, the location number will be shown in the Ticket Details area.

@tag update	Staff member's name will be highlighted to show they have been @tagged in a ticket.

Auto-Close update	We've added the ability to set a specific date/time for a ticket to close.

Access Customer Info quicker	Right click on the customer name in a ticket and get options to edit the customer (if allowed), see all contacts or see all open tickets for the customer.

Turn off outbound email	Don't want any emails to be sent by Revelation helpdesk? You can now turn off the system with one button.

Password strength	Select a required strength level for passwords. Three levels are available - Medium, Strong and Very Strong.

August 2017 update (Version 17.8)


Usability

More Powerful Templates	Quick Notes can now be used in Ticket Templates and Workflows. Add more information to the Quick Notes, including Ticket status, Priorities, Time, etc. See what the Quick Note has associated before adding it to a ticket in a tool tip.

Ticket Status	Update your ticket status from the home page grid.

Hyperlink Tickets	You can now enter other ticket numbers as a hyperlink within an Action Note.

Adding Assets	Manually adding Assets has been simplified. Just right click a Contact or the Assets icon and select Add Asset.

Custom Forms	Configure dropdown values to have them auto filter when logging tickets. (Only appropriate information will be viewable on drop downs when logging the tickets)

Contacts	New functionality with a right click. Select your contact, right click and Edit, see Open tickets, View Assets or Add Assets for a contact.

Look and Feel

End User Action Notes	End User actions (via the Self-Service Interface or in response to an email)can now be highlighted in a distinct color to help them stand out.

New advanced features

Security	The Teams and Roles in the Admin area has been renamed Security.The features found in this area are for Super Admins only, and should not be changed without due consideration of what affect it will have on your version of the product.
Ticket Access Control	Control the tickets your internal staff can interact with.
Permissions	Set feature permissions by Access Level or by Team.
Greater Phrase Control	Set configurable phrases by System or by Team.
Enhanced Custom Email Alerts	Send email notifications customized by client type.

May 2017 update (Version 17.5)


New Features

iOS app is HERE	Get to the App Store and download the native iOS app today! (Works with Revelation 16.1 and above.)

Auto Hold	You can now create a Hold status which expires after a selected period of time, taking the ticket off hold.

Hashtagging	You can now use hashtags (#) within Tickets, which can be found using Search.

Quick Notes v2	If you are not currently using Quick Notes, it's time to take another look.
Add Quick Notes on the fly	Add new Quick Note from within a ticket (no more having to go to the Admin area).
More powerful functionality	You can now update various ticket options via a Quick Note (billable time, Ticket Type, Status, etc.).
Granular Controls	Administrators can decide who can add Quick Notes based on Security Level or Team.

Show Ticket Log Source	See where the ticket came from - was it logged by a tech, Mobile app, Chat, Outlook Bridge?

Standalone Chat	You can provide your end users with the option to use Chat standalone from the Self-Service Interface.

Enhancements

Flagged Notes	In addition to an end user, you can now also add flagged notes to a client, location, or project.

Open ticket in tab/window	You can now right click on a ticket number on your home page and open the ticket in a new window or tab.

Resize Log a Ticket Window	Revelation will remember how you sized it, or you can put it back to the default size.

Mobile Interface Updates	You can now monitor multiple queues and select your default landing page option (home page, Contacts Activity Feed, New Ticket screen, and more). There has been an option added on the login screen to switch to the full web version of Revelation helpdesk.

Self Service Interface	Updated Log a Ticket page to match user interface.

Gameplan Project Tracking
Adding granularity to your data set	Via your dashboard, you can now choose to display billable time, non-billable time or both.

March 2017 update (Version 17.3)

User Experience
Look and feel enhancements	Continuing our update to the look and feel of Revelation helpdesk. Can't remember what the buttons mean? Now see the interface with labels. Information Popup (if active) shows the last Action Note logged for the ticket by hovering over the Action column on the home page in Grid View. Cancel button added to User Information page; now you can cancel out of an edit which doesn't need to be completed.

I want to see things my way
Edit Search result views	Move columns, add/remove items and save the view for the next time. Make the Search result exactly what you need to see.

Sending an email should be simple
Inline Email from within Ticket Details	You can now email your client directly from within the Action Note. The Email icon has been moved to within the Action Note tool bar. Click on the icon, write your email, add your time, and it will still be added as an Action to your ticket. It's just easier to find now.

Close that in 2 days, please
Auto 'Magically' Close tickets	A new ticket status has been added with the option to Auto-Close tickets in a specified time.

Now I can see it all
Right tools stack for easier viewing	When you lock one fly out from the right column tools, all three will now lock open, and stack for easier viewing. Click on the header for the one you want to see, the others will stack behind.