Here are the new and enhanced features in Revelation cloud 2017:
December 2016 (Version 16.4)
| Every Ticket Tells A Story | |
| Storyline | When did the due date change? Was that action done in Timeline? Now you can see that and more in Storyline, a visual representation of the actions taken on a ticket. |
| User Experience | |
| Updated look and feel |
Continuing our update to the look and feel of Revelation helpdesk.
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| You're in the Eastern Timezone? | |
| Timezone Awareness | Classic reports now have Timezone awareness. You can set the timezone for the report, so action notes will appear at the proper 'time' for when you logged the information. |
| Expanding UserFynd | |
| Reassign End User | Now tied to UserFynd, just start typing the name to have the options appear. If UserFynd is not active, there's a drop down to select from. |
| Mobile Interface | |
| The Mobile Web interface has been updated | The Mobile Web interface now has more features from Revelation helpdesk incorporated, including Contacts, Messages and the Activity Feed. |
November 2016 (Version 16.3)
| Ticket Manager | |
| Compare your data | Revelation can now compare the tickets from today and yesterday or last month, side-by-side to show the progress of your help desk staff. |
| Contacts | |
| Contacts | See the users in your Revelation helpdesk and get their information in one click. You can log a ticket, email them or get their number to call. |
| Revelation Bridge for Outlook | |
| Version 2.0 is now available | A new version of the Revelation Bridge which works with Microsoft OutlookTM is now available through the Microsoft Store. |
| Service Level Update | |
| Set your timezone | Have office in multiple timezones? Revelation always worked off Universal time. Now, if you have office across multiple timezones, you can set each office to the proper time zone for their SLAs.Each has their own SLA to follow? Now, you can set the timezone per SLA and it will automatically update when the clocks change. |
| User Experience | |
| Updated look and feel | Updated UI for emails, Knowledgebase article adds and your email signature. |
| User Information | |
| Custom User Fields | Check, and name, a field in Ticket Details Configuration area, and set up a Preferred Contact field for your client. Do they prefer email? Phone? Or add in their birthday, anniversary, whatever information you feel would be helpful. |
September 2016 (Version 16.2)
| Home Page Grid | |
| Updates to Multi-Edit | You can add text to the beginning of the ticket description (Prepend) in Multi Edit. |
| Quicker view to ticket description | See the entire ticket description in a tool-tip pop up. |
| Context Sensitive Controls on home page | Right click on a ticket description on your home page grid to get options for the ticket without opening it. |
| Tickets | |
| Right click to add a Quick Note | Right click on the Add Action button in a ticket to get a tool tip with all the Quick Notes you can add. |
| Save and Close | Save and close a ticket in one click after adding an action note. You can even do this right from your home page. |
| Improved User Experience Closing Tickets | Ticket Close will now guide you through required fields. |
| Search | |
| Edit and save from a Saved Search | You now have the ability to edit a Saved Search and save it as a new Saved Search. |
| User Experience | |
| Ticket Monitor remembers your settings | If you have Groups or Project types open, when you leave the page and return, Revelation remembers your setting. |
| Email Parser | |
| Rearrange rules | Drag and drop the Parser Rules to reorder your priorities as needed. |
Here are the new and enhanced features in Revelation cloud 2016.
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New Features in Revelation cloud 2016 |
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| Updated help guide and Administration Video tutorials |
Help guide has been completely refreshed. Administration Video Tutorials within the Admin section, and available here. |
| User Interface/Experience Overhaul |
New look and feel throughout Revelation, including new icon based main navigation Any inactive items (clients, types, etc.) will move to the bottom of the appropriate list for clarity. |
| Gameplan | Real time project tracking through Revelation helpdesk. Define workstreams, start/end dates and track performance. |
| Chat | Instant message from within Revelation. Can be set for Internal use only or Internal and External (Client) use. |
| Revelations | Tags for areas of Revelation, putting a short cut in a fly-out available on the right side of the screen. |
| @ tagging | Add a note to a ticket with the user's name (@UserName) and they will be notified via Revelation's Messaging , Activity Feed and/or email. |
| Backgrounds | Backgrounds can be set throughout Revelation, including the login screen, the internal background and backgrounds for the Self-Service Interface. |
| "Friendly" date or Standard date | Shows time as Today, Last Week, etc. or standard date format. Users can select their option, Admins can override the system so all show the same. |
| Log a Ticket update | Log from anywhere within Revelation helpdesk. Create multiple or duplicate tickets from the Log a Ticket screen |
| Contextual menus | When you see an arrow in the lower right of a button, a right-click will open a contextual menu |
| Move Action Notes | Move action notes from one ticket to another, or split them into a new ticket. |
| Private Action Notes | Can be set on as the default state and turned off as needed. |
| Help Guide | Use the provided Help Guide or use your own custom guide. |
| Drag and Drop attachments | Drag attachments into action notes, or click on the image and browse for the attachment |
| Self Service Interface | Present custom dashboard KPIs to end users, and a new Splash Screen helps end users get to what they need quickly |
| Shared Searches | Share Saved Searches with your co-workers via @tagging |
| Summary Bar | Combines Multi-Edit and open ticket controls into a new, cleaner interface |
| Updated Security Controls | More controls available using Team or Access levels. |
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Enhanced Features in Revelation cloud 2016 |
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| Improved Team Control Panel | Team Control Panel updated to allow viewing/editing of options associated with each team. |
| Bold ticket descriptions for unopened ticket | When someone adds you to their ticket, or a new ticket is logged and you are added, it will appear on your home page in bold. Once opened, the text reverts to normal. |
| Search filters streamlined | Rather than long lists, the filters have been streamlined for clarity. |
| Action note editing and deleting | Rights can be configured by access level or team |
| Include/Exclude File Attachments | Include OR exclude specific file extensions for attachments. |
| Updated Security Controls | More controls on Action Notes, including who can add, edit, delete or move action notes. |