Revelation 3.0

New Features

Asset Management

You can now link assets to staff or locations for internal and external use. You can then link assets to specific calls to track problem equipment.

Attach files to a call or action notes

Documents can be attached to call action notes if you host Revelation

Call Escalation Engine

Setting the company Working Hours (including holidays), then setting SLA levels, Respond by and Resolve by dates create an escalation engine for your staff

Client interface

Ability to customize exactly what your clients see in terms of their access levels.

Contact Search in Log a Call

Type in the first or last name of the client and a selection of matches will appear in the drop down lists. Select the appropriate contact and the company information will self-populate.

Home Page Options

Column headers prioritized based on your company needs

Multiple companies tied to same location

Useful with Asset Management to tie equipment to location or keep separate records for companies/teams/departments located in the same physical plant

Multiple Internal User security levels

Additional level for internal users has been added to provide more information to mid-level managers without the capabilities of making additions/deletions to database

Phrase control

Many phrases in various parts of Revelation can be customize to fit your company's needs and terminology.

SLA Report

Shows how well your SLA's are being met by staff

System Options

Set system-wide defaults