Revelation 2010

Here are the new and enhanced features in Revelation 2010:

 

New Features

Report Builder Module

  • New module allows you to create your own reports based on the fields available in Revelation

  • Based on Microsoft Reporting Services

  • Save reports as either Excel or PDF

  • Import and export reports

  • Integrated with Scheduled Events Module

Report Favorites

  • Frequently run reports can be set as a favorite by user, or as a system favorite by an administrator

  • Can be set as the Reports home page

  • Spelling of 'Favorites' will be localized

  • This feature requires the Report Builder Module

Custom Contact Search

  • Configure up to 10 user fields and log a call via configured fields

  • This feature is part of Management Plus module

Call Action Filter

  • Ability to filter down a call’s action history

  • This feature is part of Management Plus module

Wildcard Search

Wildcards have been added to the search function

Call History Paging

Allows for large calls to show a selected number of actions per page

 

 

Enhanced Features

Knowledge Base

  • Ability to add to the main navigation tab for quick access

  • Tag cloud has been added for quick access to the most popular searches

  • Now searchable by article number

  • Articles can now be emailed to other Revelation users

Management Plus

Administration interface now tabbed

Email Parser

  • Append and auto bill emails to existing calls

  • New security option added to allow only known users to add to Revelation by email

  • Added support for Regex statement

Online Training

Links to online training modules for both internal and external users to make the Revelation experience even easier.

Call Assignment

Now drag-and-drop enabled

Email support

Email system now supports Secure POP and IMAP

License Alert Manager

Revelation now alerts Admins if log ins exceed the number of licenses available

Print Layout

An additional option has been added to include the name of the person who has logged a specific action in the printout. Useful for Sarbanes-Oxley compliance.