These are the Features added in Revelation 2.5:
|
New Features |
|
|
Flags calls if anyone else (including your clients) has added a note to a call on your home page. Revelation also alerts you via e-mail if your client has added a note to a call |
|
|
Calendar Pull Downs |
To continually improve on our ease of use philosophy we have attached calendar pulldowns to all date fields |
|
We have added a few new reports as well as built in graphing functions. Among others, we have added a pie chart to the monthly service report showing the percentage breakdown of work done for a particular company or project, and we have added a trending report & graph showing work done for a department across any time frame. |
|
|
Groups and Call Monitor Features |
Lets you set up groups which calls can be logged against and then actioned by technicians as they are available. Also - if one of your technicians is away this feature will let you overlay their calls onto your screen so nothing gets missed. If you don't use this feature it won't appear on your home page. Groups and call monitors configuration screens can be found in the admin section. |
|
Client Access Message Board |
Allows you to post custom messages and URLs to the client access area on a client by client basis. These configurations can be found in the admin section of Revelation. |
|
SLA Abbreviations |
SLA abbreviations will now appear in the call information on the home page if desired. This can be done by adding an abbreviation in the SLA admin area. |
|
Now you have ability to set the default project for the internal and external ‘log a call screen’. This setting can be found in the project configuration screen. |
|
|
If you’d like to add an email disclaimer to the bottom of call notification emails, this can now be done via the email configuration in the admin section. |
|
|
Customizable Terms |
Allows you to modify the main terms with Revelation. A 'call' can be a ticket or an incident or whatever you'd like. This feature is important for internal IT operations as you can rename 'client' to 'department.' Again, this configuration can be done through the admin area. |