Revelation 1.0

Revelation 1.0 was the initial release of the product.

 

Original Core Features:

  • 100% Browser based Interface (available ASP hosted or local install)

  • Pre-defined reports

  • Log a call via the web

  • Keyword and Full Text Search

  • Knowledge Base

  • Internal Audit Trails

  • Time Sheets / Time Tracking

  • Built-In Warnings

  • One screen project history view

  • Built-in contact management

  • Color coded call priority system

  • Integrated Client Access Extranet with two security levels

  • Predefined and Ad-hoc reporting

  • Auto-assign call priorities based on client and project

  • Auto-Acknowledgement of logged calls

  • E-mail notification on log a call / close a call / client addition of notes to a call / adding a contact

  • Multi-location (multi-site) capable

  • Open Database Architecture (ODBC compliant)

  • Powerful time management and reconciliation features for contract and pre-paid support tracking

  • Support for Cost Centers

  • Dynamic Resource tracking

 

Back-Office Features:

  • Service Level Agreement Management

  • Time Management

  • Category Management

  • Retainer Based Billing

  • Variable Rate Structure

  • Performance Reporting