Tickets currently open by Sub Type. Includes the number of tickets open more than 20 days and the percentage of the total of those older tickets to the overall total.
NOTE: Percentage total may be more than 100% as a ticket may be assigned to multiple sub types.
Expand the Sub type in the first column to see the ticket numbers. If the ticket was assigned to the team more than 20 days ago, there will be a "1" in the third column.
