Tickets currently open by Sub Type. Includes the number of tickets open more than 20 days and the percentage of the total of those older tickets to the overall total.
NOTE: Percentage total may be more than 100% as a ticket may be assigned to more than one user
This can be a large report, depending on the number of users in your system. The report also shows tickets assigned to Queues, and not just individuals.
Each item can be expanded to show the ticket numbers. It will also show a "1" in the third column if the ticket is more than 20 days old.
