This report shows tickets currently open assigned to a specific user. Includes the number of tickets open more than 20 days and the percentage of the total of those older tickets to the overall total.
NOTE: Percentage total may be more than 100% as a ticket may be assigned to one or more users.
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When you expand a section, you will see the ticket numbers for the Team.
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If a ticket is over 20 days old, there will be a one in the third column; this determines the Percent of Total column
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If no team is assigned, the tickets are grouped under None.
