Allows you to view, in a graphical form, the tickets opened and closed during a specific time period.
The options for this report are as follows:
Client Type: Select from drop down or leave at default.
Client: Multiple clients can be selected by clicking on the arrow. Click on each client you want to see while holding the Ctrl key. To see all the clients, simply leave the pull down box blank. However, if selecting multiple clients the project pull down will not be an option.
Project: Only available if a single client is selected.
Office: The location for the client. If there are multiple locations, leaving at the default will show all locations.
Cost Center: Select single from drop down, click on the arrow and use the Ctrl key for multiple cost centers, or leave at default for all.
Team: Select from drop down or leave at default for all.
Staff: Allows you to select a staff member. Leave at default position for all.
Ticket Type: Select from the drop down or leave at default
Sub Type:Select from the drop down or leave at default
Start Time/End Time: Select specific times of day for these or leave at default for your Working Hours as set in the Admin section
Predefined Dates: The options are Today, Yesterday, This Week, Last Week, This Month, Last Month
Start Date/End Date: As with the other reports, you can specify a date range outside the predefined dates or select the specific date range with the calendar pull downs.
The chart is tabbed, with Opened Tickets and Closed Tickets on separate tabs. Based on the Priority Sets in your system, a grid will appear below the chart showing the numbers and times based on the priority and the number of tickets with those at the times they were opened/closed. (The Priority Sets shown below are for example only.)
